Terms and conditions
Product availability
We publish goods on Brantel lanka that are available in our physical store only. All products are carefully selected to ensure good quality and durability for our valued customers.
Order cancellation policy
Brantel Lanka (pvt) Limited reserves the right to cancel any order if the product becomes out of stock, even after order confirmation has been provided. We will notify you promptly if such a situation occurs.
Warranty terms
Warranty terms and conditions may differ from item to item. Please refer to your purchase invoice for the correct warranty terms and period applicable to your purchased item. Always retain your invoice for warranty claims.
Malfunctioning products
If you find that your purchased item is malfunctioning, please reach out to us through any of the contact methods listed below. Our team will assist you promptly to resolve the issue.
User-caused damage
Please note that any damages caused by the end user will be directed to our after-sales team for repair at your own cost. This does not include manufacturing defects covered under warranty.
Contact
If you need further clarifications, please reach us via any of the media mentioned below.